60-Day Trek Bicycle Store Return Policy
Bicycles & Merchandise
If you are not fully satisfied for any reason, you may return the item for a full refund within 60 days.
All returns/exchanges must be brand new and accompanied with all of the original packaging, paperwork and receipt. Bicycles must be in showroom condition. Subject to manager's approval.
The refund will be issued in the same form as the original payment.
Exceptions: For credit/debit card returns, the exact card must be present. Cash or debit purchases over $250 will be refunded in the form of a mailed check within 10 business days of return.
Exceptions: Special order items are subject to a 25% restocking fee.
LABOR FEES ARE NOT REFUNDABLE.
Warranty Returns: We are sorry your product is defective. We will be happy to handle your warranty for products purchased in our locations. Please be aware process time may vary depending on the manufacturer or vendor. (Some vendor restrictions apply.)